Frequently Asked Questions

Hudson and Clarke ("we," "us," or "our") operates the website Hudson and Clarke (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

  • Delivery Area: We currently ship within the United Kingdom, The United States & Australia.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 17:00 (BST / UTC+1) will be processed the same day; those placed after will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 5-7 business days Monday to Friday after processing, depending on the destination.

Shipping Process

  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution. This timeframe does not affect your statutory rights.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

  • Refund Policy: For detailed return instructions, please refer to our Refund Policy.

Contact

Company Information

Company Name: Hudson and Clarke

Company Number: 61052398467

Company Address: Spadelaan 27, 7331 AK Apeldoorn, Netherlands

Warehouse Address: 13 Belmont Rd, Wallington SM6 8TE, United Kingdom

Contact

Questions?
You can contact our customer service team through:

We aim to respond within 24 hours.