Shipping policy
Hudson and Clarke ("we," "us," or "our") operates the website Hudson and Clarke (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
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Free Shipping: We offer free shipping on all orders.
Shipping Range
- Delivery Area: We currently ship within the United Kingdom, The United States & Australia.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 17:00 pm (GMT) Greenwich Mean Time (London) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 5-7 business days Monday to Friday after processing, depending on the destination.
Shipping Process
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution. This timeframe does not affect your statutory rights.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Refund Policy: For detailed return instructions, please refer to our Refund Policy.
Contact Us
Shop name: Hudson and Clarke
Address: Mast 9, Huissen, Gelderland, 6852 CE, Netherlands
Email: support@hudsonandclarke.com
Phone: +447520664198
Chamber of Commerce number: 86696645
VAT ID: NL004293818B26
Contact: Contact
Customer service available: Monday to Friday 09:00 am - 17:00 pm (GMT)