Return and refund policy

Last Updated: 14 February 2026

Thank you for shopping with us at Hudson and Clarke. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Policy Overview

• Return Period: 30 days from the date of delivery
• Refund Processing Time: Maximum of 10 business days from receipt of the returned item
• Return Shipping Costs: Covered by the customer

Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions
We offer returns under the following conditions:

• Return Window: Items can be returned within 30 days of delivery.
• Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
• Receipt or Proof of Purchase: Required for all returns.
• Exceptions: Certain products, such as a custom or personalised items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

Return Instructions
To start a return, please follow these steps:

1. Contact Customer Service: Email support@hudsonandclarke.com with your order number, reason for return, and any supporting photos if applicable.
2. Receive Return Authorisation: Our team will review your request and provide a return authorisation and detailed instructions.
3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorisation form.
4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer.

Refund Policy

• Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 7 business days.
• Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
• Confirmation: You will receive a confirmation email once the refund is processed.
• If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@hudsonandclarke.com.

Exchange Policy
We don’t allow exchanges. If you’re not satisfied you’re allowed to return it and order a complete new product.

Processing Times

• Return Window: Returns must be initiated and shipped within 30 days of receiving the item.
• Inspection Period: Once received, returns are inspected within 7 business days.
• Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection.

Contact Information